Returns & Exchanges
Returns & Exchanges
Because we operate a direct dropship model, our returns process differs from traditional retail stores.
Return Eligibility
We accept returns for faulty goods only, in accordance with Australian Consumer Law. We are unable to accept returns for change-of-mind, incorrect sizing, or preference-based reasons because supplier warehouses do not offer restocking for blank apparel.
- All products ship brand-new and sealed from official supplier warehouses.
- We do not open, repack, or handle items before dispatch.
- Please refer to brand size charts before placing your order.
Faulty or Incorrect Items
If your item arrives faulty or incorrect, please contact us within 14 for assessment and replacement in line with supplier procedures.
Other Returns
Our lean wholesale model keeps costs low — however, it also means we cannot support try-on returns, exchanges, or change-of-mind refunds.