Returns & Exchanges

Returns & Exchanges

All customers have a 7 day return/exchange policy upon delivery.

If 7 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, please send an email to sales@workwearwholesalers.com.au  with your order number and our team will verify the purchase and send you a confirmation email with return authorization. You can can return the merchandise to the address mentioned. Please do not send the goods directly  to any supplier without the necessary paperwork as this will delay the process of issuing credit.

Please note that sender pays for the return goods. There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Re-Stocking Fee

All returns will incur a restocking Fee, so please be careful before ordering. This is a fee that suppliers charge us as per the details below 

JBS Wear	$20.00 Per Invoice
Bisley Workwear	$20.00 Per Invoice
KingGee, Hard Yakka	10% of Value
Biz Collection, Biz Corporates	10% Of Value

Shipping Costs

You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. 

Keep your tracking number in the unlikely event that your package is lost in transit. We are not responsible for any returned packages until received at our facility