Returns & Exchanges
At Workwear Wholesalers, we aim to provide our customers with competitive prices and fast, direct shipping from our suppliers’ warehouses. Because our products are priced sharply and delivered quickly, our store is best suited for customers who know exactly what they need in terms of size, style, and fit.
Returns & Exchanges
- All returns or exchanges will be processed strictly as returns.
- A flat fee of $15.00 or 10% of the order value (whichever is greater) will apply as a restocking fee.
- Shipping charges are non-refundable.
Conditions for Returns
- Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Return requests must be submitted within 14 days of delivery.
- Customers are responsible for the cost of return shipping.
Process
- Please request a return by logging to the self service returns page at account.workwearwholesalers.com.au; Once done, our team will review and approve.
- You will be provided with return instructions and the return address.
- Once the item is received and inspected, your refund will be processed minus the restocking fee.
Important Notes
- As a drop ship-based website, orders are dispatched directly from supplier warehouses. This allows us to keep prices low and shipping efficient, but it also means exchanges cannot be processed in the traditional sense.
- Please choose sizes and products carefully, as incorrect choices will still incur restocking fees if returned.